PART I: AGENT CODE OF CONDUCT
Last Updated: February 28, 2026This Agent Code of Conduct establishes the professional and ethical standards expected of all real estate agents, brokers, developers, and property consultants ("Agents") using the Platform (operated by Property Exchange Africa).
1. PROFESSIONALISM
Agents shall conduct business professionally and ethically at all times.
Agents must:
- Treat clients with respect and honesty
- Respond to inquiries promptly
- Provide clear and accurate information
- Maintain professional communication
- Act in good faith in all dealings
Agents shall avoid behavior that damages the reputation of the real estate profession or the Platform.
2. ACCURACY OF INFORMATION
Agents must ensure that all information provided on the Platform is accurate.
Agents shall:
- Provide truthful property descriptions
- State correct prices
- Indicate property availability
- Provide correct property locations
- Update listings when status changes
Agents must immediately remove or update properties that are sold, rented, withdrawn, or no longer available.
3. AUTHORIZATION TO MARKET
Agents must have proper authorization before listing any property. Acceptable authorization includes:
- Owner instruction
- Agency agreement
- Development marketing agreement
- Written consent
Agents shall not market properties without permission.
4. HONEST REPRESENTATION
Agents must not misrepresent property ownership, mislead clients, use false descriptions, hide material information, or advertise unavailable properties. Misrepresentation may result in permanent suspension.
5. GENUINE PROPERTY PHOTOGRAPHS
Agents must use genuine photographs of the property listed. Agents shall not upload stolen, unrelated, or misleading images. Stock photos may only be used for off-plan developments and must be clearly identified.
6. FAIR PRICING PRACTICES
Agents shall state realistic and accurate prices. Agents must not advertise false prices or use artificially low prices to attract inquiries ("bait and switch").
7. CLIENT PROTECTION
Agents shall protect the interests of clients by encouraging proper documentation, recommending legal advice, and providing clear transaction terms. Agents shall not pressure clients into unsafe transactions.
8. ANTI-FRAUD RESPONSIBILITY
Agents must actively prevent fraud by verifying ownership before marketing, confirming availability, and reporting fraudulent activities. Agents found participating in fraudulent activity will be permanently banned.
9. RESPECT FOR OTHER AGENTS
Agents shall maintain professional relationships with other agents. Agents must not hijack listings, advertise without authorization, misrepresent another agent's listing, or interfere with ongoing transactions.
10. PLATFORM INTEGRITY
Agents shall use the Platform responsibly. Agents must not post fake listings, create multiple fake accounts, manipulate search rankings, or misuse platform services.
11. PLATFORM STANDARDS
The Platform aims to maintain a trusted real estate marketplace. Agents are expected to support Transparency, Professionalism, Honest marketing, and Ethical transactions.
PART II: LISTING OWNERSHIP & LEAD PROTECTION POLICY
Last Updated: February 28, 2026This Policy establishes rules governing ownership of property listings and protection of leads submitted via the Platform.
1. LISTING OWNERSHIP
Agent Ownership: All property listings submitted remain the property of the Agent who created them. Agents confirm they have the legal right to market the property.
Authorized Listings Only: Agents must have written authorization from the property owner or developer before creating a listing. Listings submitted without proper authorization may be removed immediately.
Intellectual Property: Content created by an Agent (photos, descriptions) remains their intellectual property. By uploading, the Agent grants the Platform a non-exclusive license to display and promote the listing while active.
2. LEAD PROTECTION
Lead Ownership: Leads generated for a specific listing are assigned to the Agent who owns the listing. Only the listing Agent has the right to engage and negotiate.
Lead Access: Agents may access leads through their dashboard. Leads must be handled professionally.
Lead Misappropriation: Agents are prohibited from claiming or using leads for listings they do not own. Sharing leads without permission is forbidden.
Dispute Resolution: Lead ownership disputes must be submitted in writing to the Platform administration. Decisions made by the Platform are final.
3. LISTING PROTECTION MEASURES
The Platform may implement protective measures, including Unique listing IDs, Time-stamped lead records, Agent verification, and Monitoring for suspicious activity.
PART III: GENERAL TERMS & CONDITIONS
Last Updated: February 28, 2026The following terms apply to all users of the Platform, including Agents, Companies, and general visitors.
1. ACCOUNTS & SECURITY
Account Creation: You must be 18 years or older to create an account. You agree to provide accurate, current, and complete information during registration.
Account Security: You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately upon discovering any unauthorized use of your account.
User Types: The Platform offers Individual User accounts and Company accounts. Company accounts are strictly for registered businesses or agencies. Misrepresenting your entity type is a violation of these terms.
2. PAYMENTS & FEES
Subscription & Listing Fees: The Platform paid premium services. By selecting this service, you agree to pay the applicable fees.
Refunds: Fees for featured listings or subscriptions are generally non-refundable unless otherwise stated. Refund requests for technical errors will be reviewed on a case-by-case basis.
Taxes: You are responsible for any applicable taxes related to your use of the Platform.
3. INTELLECTUAL PROPERTY
Platform Content: The Platform’s design, logos, text, graphics, and software are the property of Property Exchange Africa and are protected by intellectual property laws.
User Content: You retain ownership of the content you submit (listings, photos). However, by posting, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute such content on the Platform.
4. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
"As Is" Basis: The Platform is provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the reliability or suitability of the Platform.
No Guarantee: We do not guarantee the accuracy of listing details, the conduct of Agents, or the outcome of any transaction initiated via the Platform.
Limitation: Property Exchange Africa shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Platform.
5. INDEMNIFICATION
You agree to indemnify and hold harmless Property Exchange Africa, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your violation of any rights of another party.
6. TERMINATION & ENFORCEMENT
We reserve the right to suspend or terminate your access to the Platform at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
Effect of Termination: Upon termination, your right to use the Platform will immediately cease. We may delete your account and any associated data.
7. GOVERNING LAW & DISPUTE RESOLUTION
These Terms shall be governed by the laws of the Federal Republic of Nigeria.
Dispute Resolution: Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through amicable negotiation. If negotiation fails, the dispute shall be resolved by the competent courts of Nigeria.
8. CHANGES TO TERMS
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. Your continued use of the Platform after those revisions become effective means you agree to be bound by the revised terms.
ACCEPTANCE OF TERMS
By registering on or using the Platform, you acknowledge that you have read, understood, and agree to be bound by Part I (Agent Code of Conduct), Part II (Listing Ownership & Lead Protection Policy), and Part III (General Terms & Conditions).